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Your Rights and Our Legal Commitments

pasien77 operates under a clear legal framework so you always know where you stand — from account creation and data handling to payment transactions via DANA, OVO, GoPay…

Jurisdiction-aware access policyDANA, OVO, GoPay, QRIS coveredData retention rules disclosed24/7 legal contact channelIndonesian account rights respected
pasien77 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Three Ways to Reach Our Legal Team

If you have a question about your rights, a data request, or need to flag a compliance concern, our legal support team is reachable around the clock.

Live Chat — Legal Queue Open the live chat on pasien77.top and select the Legal category. Our compliance-trained agents are available 24 hours a day, 7 days a week to handle rights and policy questions.
Email — [email protected] Send formal data requests, policy disputes or account-closure notices to our legal email address. We respond within 2 business days and confirm receipt immediately by auto-reply.
Account Dashboard — Policy Centre Inside your account settings, the Policy Centre lets you download your data, update consent preferences and submit a formal objection — all without leaving the pasien77 dashboard.
DATA AND ACCOUNT SECURITY

Six Pillars of How We Handle Your Data

Knowing how your personal and financial information is managed is a reasonable expectation. Here is exactly what we do across six areas: storage, cookies, security, retention, contact rights and change requests —…

Data Storage

Personal data is stored on encrypted servers. Payment details tied to DANA, OVO, GoPay or QRIS transactions are tokenised and never held in plain text on our infrastructure.

Cookie Policy

We use session cookies for account authentication and analytics cookies to improve page performance. You can manage cookie preferences via the banner shown on your first visit or inside account settings.

Account Security

Two-step verification is available for all accounts. Login attempts from unrecognised devices trigger an email alert to your registered address within 60 seconds of the attempt.

Retention Period

We retain account data for 24 months after the last active session. After that period, anonymised transaction records are kept for legal compliance; personally identifiable data is deleted.

Your Right to Contact Us

You may request a full copy of your account data at any time by emailing [email protected]. We process data access requests within 5 business days and send the file securely.

Requesting Changes

To correct, update or delete your data, log in and visit the Policy Centre, or submit a written request by email. We confirm each change in writing once it has been applied to your record.

Frequently Asked Questions About Our Legal Terms

These are the questions we receive most often about legal rights, data access, account terms and compliance on pasien77. Each answer reflects actual policy — not approximations.

Access to our full service depends on local law in your region. Where local law permits, your account operates under the standard terms. We restrict features automatically in regions where access is not permitted under Indonesian regulations.

Email [email protected] from your registered address with the subject line 'Data Access Request'. We verify your identity, then send a secure download link within 5 business days covering all data we hold on your account.

Yes. All payment transactions are logged for 24 months for legal compliance. Records are tokenised and encrypted. You can view a summary of your transaction history at any time from the account dashboard without contacting support.

Personally identifiable information is deleted within 30 days of account closure. Anonymised transaction records required for legal compliance are retained for a further period as required by applicable regulations, then permanently removed.

Yes. Submit a written dispute via the Policy Centre in your dashboard or by email. Our legal team reviews every formal objection within 3 business days and responds with a written explanation of our position or an offer to amend.

We notify all active account holders by email to their registered address at least 7 days before any change takes effect. A summary of what changed is included in the notification so you can review the specific clauses before accepting.

Our dedicated compliance team oversees all legal obligations, data protection and user-rights handling. They are reachable 24 hours a day through the Legal category in live chat or by email at [email protected] for formal correspondence.